Privacy Policy
Last Updated: 5th June 2025
At Cloud V, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, stores, and services.
1. Information We Collect
We may collect the following types of personal information when you use our services:
- Contact details (e.g., name, email, phone number)
- Shipping and billing addresses
- Payment information (processed securely via third-party providers)
- Order and transaction history
- Account login credentials
- Loyalty program usage
- Age verification details
We also collect non-identifiable information such as browser type, device, IP address, and browsing behaviour through cookies and analytics tools.
2. How We Use Your Information
Cloud V uses your information to:
- Process and fulfill your orders
- Provide customer support
- Manage loyalty rewards
- Improve our products, services, and website
- Send updates, offers, and promotional communications (with your consent)
- Comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell or rent your personal information. Your data may be shared with trusted service providers (e.g., payment processors, shipping carriers) only as necessary to deliver our services. These providers are contractually obligated to protect your data.
4. Data Protection and Security
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. These include encryption, secure servers, and access controls.
5. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your data (subject to legal and business requirements)
- Withdraw consent for marketing communications
- File a complaint with a privacy regulator if needed
6. Age Restrictions
Cloud V does not knowingly collect personal information from individuals under the legal age to purchase vape products. Our services are intended only for adults of legal vaping age.
7. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
- Email: contact@vapeincloudv.com
- Address: 123 Maple Street Toronto, ON M5H 2N2 Canada
Thank you for trusting Cloud V.
